All explanatory information is presented at the Terms and Conditions page. Payments can’t be refunded because you were provided an option to review product before purchase and the service can be consumed immediately after payment and hardware resources are reserved.
At VST-Plugin.SHOP, we want to ensure that you are 100% satisfied with your purchase. If you have any technical or sales queries, do not hesitate to contact us using contact form. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.